Joya Beat Privacy Policy — Your data is completely secure

Joya Beat's Privacy Policy is designed to inform you how we collect, store, and use your personal information. This Privacy Policy applies to all services on the Joya Beat website and mobile app.

We believe every member has a right to privacy, and protecting that right is both our ethical and legal responsibility. That is why we always adhere to international data protection standards.

By accessing joya beat or creating an account, you are considered to have agreed to this Privacy Policy. If you disagree with any part of it, please contact us.

Joya beat collects different types of information depending on the situation. Details are outlined below:

Information collected during registration:

• Full name and date of birth
• Mobile number and email address
• Preferred username and password (stored in hashed form)
• District/division of residence

Information collected during KYC verification:

• National ID number or passport number
• Scanned copy of ID document
• Selfie or photo (if required)

Automatically Collected Data:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Transaction History

Joya beat uses the information it collects solely for specific purposes. We never use your data for anything unnecessary. The primary uses are:

• Account Management: Creating, verifying, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals accurately.
• Support Services: Helping you resolve any issues.
• Security: Detecting and preventing fraudulent activity.
• Legal Obligation: Compliance with applicable laws.
• Service Improvement: Improving your platform experience.
• Marketing (Optional): Sending offers and promotions if you have given your consent.

Joya Beat takes great care when it comes to sharing your information with third parties. We only do so in the following circumstances:

• Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Legal Authority: Information may be disclosed in response to a court order or a lawful request from a law enforcement authority.
• Audit & Compliance: Relevant data may be shared during routine audits by the licensing authority.
• Fraud Prevention: Limited data may be shared with security partners when investigating suspicious activity.

Beyond the purposes stated above, Joya Beat does not share your personal information with any advertisers, data brokers, or other third parties — and we never sell it.

Joya beat uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of Cookies We Use:

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function properly without these.
• Performance Cookies: To understand which sections of the site are used most.
• Functional Cookies: To remember your preferred language and settings.

You can disable non-essential cookies from your browser settings. However, some features may become limited.

Joya beat does not retain your data longer than necessary. Retention periods by data type:

• Account Information: For as long as your account is active and for 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years as required by financial regulations.
• KYC Documents: Stored in encrypted form after verification and deleted 3 years after account closure.
• Log Data: Up to 12 months for security purposes.

Under joya beat's Privacy Policy, you have the following rights:

• Right to Access: You have the right to request access to any data we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Deletion: You may request deletion of your data once certain conditions are met.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Object: You can opt out of your data being used for marketing purposes.
• Right to Data Portability: You may request a download of your personal data.

To exercise any of these rights, email us at support@joyabeat.app. We will respond within 30 business days.

Joya Beat uses a multi-layered security approach to protect your information:

• SSL/TLS Encryption: All communication across the website and app is encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data Backup: Encrypted backups stored on a regular basis.
• Suspicious Activity Monitoring: Unusual transactions are detected 24/7 through automated systems.

You also play a role in keeping your account secure — use a strong password, enable 2FA, and never share your password with anyone.

Joya beat strictly does not collect or store any information from individuals under the age of 18. Our policies for protecting minors:

• Age verification is in place at the time of registration.
• If a minor's information is collected by mistake, it will be deleted as soon as we become aware of it.
• Parents can contact support@joyabeat.app to request the deletion of their child's data.

Joya beat may update this Privacy Policy when necessary. In the event of any changes:

• Members will be notified via email or in-app notification before any significant changes take effect.
• The "Last Updated" date at the top of the page will change accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay informed about our latest policies.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@joyabeat.app
• Live Chat: Available on the platform 24/7

For privacy-related requests, please write "Privacy Request" in the subject line of your email. We will respond within 30 business days.