Joya Beat's Terms & Conditions — Know Before You Join

These Terms and Conditions ("Terms") form a legally binding agreement between the entity operating the Joya Beat platform and any member or user of the platform. By accessing Joya Beat's website, mobile app, or any associated services, you are considered to have accepted these Terms.

Definitions of key terms used in these Terms and Conditions:

• "Platform" refers to the Joya Beat website and mobile application.
• "Member" refers to any individual who holds a registered account on Joya Beat.
• "Service" refers to all gaming, betting, and related services provided by Joya Beat.
• "Account Balance" refers to the total funds available in a member's account.

The following requirements must be met to create and use an account on Joya Beat:

• You must be 18 years of age or older.
• All information provided during registration must be accurate and truthful.
• Each person may register only one account.
• Family members may create separate accounts provided they use different devices and payment methods.
• Your account password must be kept strictly confidential and must not be shared with anyone.

During registration, you'll need to provide your name, mobile number, and a strong password. Joya Beat may request a copy of your National ID or passport at any time for KYC (Know Your Customer) verification.

Deposits and withdrawals on Joya Beat are available via bKash, Nagad, and Rocket. Payment rules are as follows:

• Minimum deposit: ৳100
• Minimum Withdrawal: ৳300
• KYC verification is required before any withdrawal can be processed.
• It is recommended that the deposit and withdrawal methods used are the same.
• Withdrawals are typically processed within 15 to 30 minutes.
• The maximum daily withdrawal limit is determined by your VIP tier.

Bonus funds can only be withdrawn after meeting the specified wagering requirements. Full bonus terms are outlined in Section 05.

The following rules apply to all betting and gaming activity on Joya Beat:

• Once a bet is confirmed, it cannot be cancelled or modified.
• If a match is cancelled or the result is void, the stake will be refunded.
• If a game is incomplete due to a technical issue, Joya Beat will review the situation and make a final determination.
• In the event of incorrect odds or a programming error, Joya Beat reserves the right to void the relevant bet.
• If your internet connection drops during live betting, any bets already placed at that point will remain valid.

Additional Rules for Sports Betting:

• Odds in live betting may change after a match has started.
• The cash out option may not be available for all matches.
• All selections in an accumulator bet must win — if any leg loses, the entire bet is lost.

Joya Beat regularly offers a variety of bonuses and promotional deals. Before claiming any bonus, please review the following terms:

• Welcome Bonus: New members receive a bonus on their first deposit. To withdraw this bonus, the specified wagering requirements (typically 25x–30x) must be met.
• Reload Bonus: Available on a daily or weekly basis under specified conditions.
• Cashback: A set percentage of net losses is typically returned as cashback.
• Every bonus has an expiry date. Any unused bonus funds will be cancelled once the period ends.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• Maximum bet limits apply to wagers placed using bonus funds.

The following activities are strictly prohibited on Joya Beat. Violations will result in account termination and forfeiture of funds:

• Creating multiple accounts or using another person's account.
• Using any software, bots, or automation to manipulate game outcomes.
• Placing bets using match-fixing arrangements or insider information.
• Using the platform for money laundering or depositing funds of illegal origin.
• If you discover any bugs or vulnerabilities in the system, please report them to Joya Beat rather than exploiting them.
• Harassing or showing disrespectful behavior toward other members.
• Operating an account on behalf of a minor or assisting minors in gaming.

Joya Beat reserves the right to suspend or close an account without prior notice in the following circumstances:

• If any provision of these terms is violated.
• If false information or forged documents are provided.
• Where fraudulent activity is suspected.
• Where there is suspicion of illegal financial transactions.
• Failure to respond to KYC verification requests.

Members may voluntarily close their account at any time. Any legitimate funds remaining in the account will be refunded, but bonus funds will be forfeited.

Joya Beat is deeply committed to responsible gaming. We believe gaming should be a source of fun, not addiction. That's why we offer members the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a daily limit on how long you play.
• Cooling-Off Period: Take a break for anywhere from 7 days up to 6 months.
• Self-Exclusion: Option to permanently close your account.

To access these features, contact our support team or Responsible Gaming Page View.

Joya Beat takes the protection of your personal information very seriously. For full details on how we collect, store, and use your data, please refer to our Privacy Policy can be found on the page.

• Your personal information is never sold to third parties.
• Information may be disclosed to authorities where required by law.
• All transactions are encrypted with 256-bit SSL.
• Joya Beat staff will never ask for your password.

Joya Beat is not liable for the following:

• Losses caused by internet connectivity issues.
• Delays caused by disruptions to third-party services (e.g., bKash, Nagad).
• Issues arising from problems with the member's own device.
• Any loss resulting from a member sharing their own password or account details with another person.

However, if a bet or transaction is affected by an issue on Joya Beat's own servers, reasonable compensation will be provided.

Joya Beat reserves the right to update these Terms and Conditions at any time. When changes are made:

• Members will be notified of any significant changes via email or platform notification.
• The effective date of any changes will be stated at the top of the page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw any remaining funds.

If you have any questions or complaints about these Terms or Joya Beat's services, please get in touch with us:

• Email: support@joyabeat.app
• Live Chat: Available 24/7 on the platform

Dispute Resolution Process:

1. Please contact the support team directly first.
2. If your issue isn't resolved within 48 hours, please submit a formal complaint.
3. Joya Beat will respond in writing within 7 business days.
4. If both parties are unsatisfied, third-party mediation may be sought.